SupportySupporty
Introducing Sim-1

Resolve every ticket. Ship every fix. Automatically.

Supporty is the autonomous AI support engineer that triages, RCAs, and fixes customer issues in your real codebase — 24/7.

Book a demo Watch 2-min demo
Ticket #4922 resolved
4m 12s
  • Triage
    Matched ticket to stripe-webhook service · severity P1
    Pass
  • Reproduce
    Re-ran authenticated-user-update-billing — failure confirmed
    Pass
  • Patch
    Generated fix for Stripe API version mismatch
    Pass
  • Verify
    All 14 simulations passed — PR ready for review
    Pass

Trusted by engineering teams at

LinearRampNotionVercelPlaidAnthropicModalReplicateLinearRampNotionVercelPlaidAnthropicModalReplicate
0×
Faster triage
0%
Auto-resolved
<0m
Time to RCA
0/7
Always on
The agent

An AI support engineer that actually ships.

Triages, RCAs, and fixes customer problems autonomously — in your real codebase, with your real telemetry.

Private environment
Contract renewal failed — FX rounding error
Ticket #3922 · High priority
✓TriageClassified as technical defect
●PatchGenerated — see diff below
−const amount = Math.round(total * rate * 100) / 100;
+const final = currency(amount).add(tax);
2 file changes · +1 −1

Autonomous triage

Reads the ticket, the logs, and the code. Routes or resolves in seconds.

Safe by default

Diffs, approvals, and a full audit trail. Nothing merges without review.

Learns your system

Captures tribal knowledge from past tickets, PRs, and on-call notes.

Zero context-switching

Delivers RCA and proposed fixes back to engineers — no tab-jumping.

Explore the platform
Simulations

QA that runs on every commit.

Code-aware simulations validate real customer workflows before merge — not weeks later in production.

New commit validated
4 of 4 passed
Entitlements · SAML group sync
Pass
Billing · proration + FX rounding
Pass
Idempotency · payment webhook retry
Pass
Approvals · high-value discount auth
Pass

Auto-generated scenarios

Builds tests from PRDs, diffs, and historical tickets.

Regression-proof

Continuously verifies the workflows that matter most.

Ship with confidence

Gates and RCAs on failure keep main green.

Lives in your PR

Results and approvals appear inline with code review.

See how simulations work
Memory

Supporty remembers every problem — so the same mistake is never made twice.

Trust

Enterprise-grade by default.

Security and privacy controls that meet the bar of the strictest review boards — out of the box.

Zero‑trust support

Scoped credentials, signed actions, immutable audit logs — every fix is traceable.

All systems nominal · SOC 2 Type II

Supervision

Approval workflows so the right humans sign off before Supporty acts.

Compliance

SOC 2 Type II and HIPAA audited. Annual penetration tests.

Private by design

We never train on your data. You own every output, every artifact.

Hybrid & BYOC

Run in your VPC. Choose your own inference providers and LLMs.

Read the security overview
Context

Context is everything.

Supporty understands large software systems the way your best engineer does — across code, runtime, and history.

Code understanding

Semantic graphs of your entire architecture — not just text search.

Runtime telemetry

Logs, metrics, and traces wired in for real production context.

Form-fit workflows

Triage and approval flows that match how your team already works.

Integrates everywhere

Every SCM, 50+ ticketing systems, MCP clients, Slack — out of the box.

Deep research

Agentic research across complex spaces — synthesized into one answer.

Multi-repo at scale

Monorepos and hundreds of services. Billions of lines of code.

Research

Introducing Sim-1

Our smartest models yet — capable of simulating how your code actually runs, before it ever ships.

Read the paper